Accurate metrics lead to smart decisions, but how do you know whether you are measuring the right things? Human perception and bias can influence how metrics are interpreted. This presentation will help you understand the influence assumptions and biases have on metrics, and how to present credible data. Valid metrics can open lines of communication across and within teams, but it's important to make sure these metrics aren't used to shame individuals. Not only do you need to measure the right thing, you need to choose the best way to present the results in an honest and respectful manner.
In this session you will:
· Learn what a vanity metric is and how to avoid it
· Understand how perception and biases play a role in interpreting metrics
· Use metrics to make informed decisions
